Shipping policy

Last updated: July 15, 2026

Thank you for shopping with Ovrs Club. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered within the United States.

By placing an order through our website, you acknowledge that you have read and agreed to this Shipping Policy, as well as our Terms of Service and Refund Policy.

1. Shipping Destinations

Ovrs Club ships to eligible addresses within the United States that are available during checkout.

Available shipping destinations may include:

  • The 48 contiguous United States.

  • Alaska and Hawaii.

  • Washington, D.C.

  • U.S. territories, when supported by the selected carrier.

  • Military addresses, including APO, FPO, and DPO addresses, when supported by the selected shipping method.

Shipping options, costs, and delivery estimates may vary depending on the destination.

If your address is not accepted during checkout, we may not currently offer shipping to that location.

2. Order Processing Time

Orders are generally processed within [PROCESSING TIME] business days after payment authorization.

Processing time includes:

  • Payment verification.

  • Fraud screening.

  • Inventory confirmation.

  • Order preparation.

  • Quality inspection.

  • Packaging.

  • Handover to the shipping carrier.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after our daily cutoff time, on weekends, or on holidays will generally begin processing on the next business day.

Processing time is separate from shipping transit time.

During product launches, sales, promotional events, holidays, severe weather, or periods of high order volume, processing may require additional time.

3. Estimated Shipping Times

Estimated delivery times are displayed during checkout when available.

Our estimated shipping options may include:

Standard Shipping

Estimated transit time: [STANDARD SHIPPING TIME] business days after the order has been processed and accepted by the carrier.

Expedited Shipping

Estimated transit time: [EXPEDITED SHIPPING TIME] business days after the order has been processed and accepted by the carrier.

Alaska, Hawaii, U.S. Territories, and Military Addresses

Orders sent to Alaska, Hawaii, U.S. territories, APO, FPO, or DPO addresses may require additional delivery time.

Not every shipping method is available for every destination.

All delivery dates are estimates unless Ovrs Club expressly states in writing that a specific delivery date is guaranteed.

Selecting expedited shipping does not reduce the time required to process and prepare the order unless expressly stated during checkout.

4. Compliance With U.S. Shipping Requirements

We will make reasonable efforts to ship your order within the timeframe displayed on our website, product page, checkout page, or order confirmation.

When no shipping timeframe is provided, we will use reasonable efforts to ship the order within 30 days after receiving a properly completed order.

If we determine that we cannot ship your order within the promised timeframe, we will notify you using the contact information provided with your order.

Depending on the circumstances, you may be given the option to:

  • Accept a revised shipping date.

  • Cancel the delayed item or order.

  • Receive a refund for merchandise that will not be shipped.

  • Select another available resolution offered by Ovrs Club.

We will not require you to accept a shipping delay.

If you do not consent to an applicable delay, the unshipped portion of your order will be canceled and the corresponding payment will be refunded as required by applicable law.

5. Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is submitted.

Shipping rates may depend on:

  • Delivery destination.

  • Package weight.

  • Package dimensions.

  • Product type.

  • Order value.

  • Selected shipping speed.

  • Carrier rates.

  • Promotional eligibility.

The amount displayed and accepted during checkout will generally be the shipping amount charged for the order.

6. Free Shipping Promotions

Ovrs Club may offer free shipping on qualifying orders.

Free shipping may be subject to:

  • A minimum purchase amount.

  • Eligible products.

  • Specific shipping destinations.

  • A promotional period.

  • A qualifying discount code.

  • Standard shipping only.

Unless expressly stated otherwise, taxes, gift cards, previous purchases, and non-product charges may not count toward a free-shipping minimum.

If part of a qualifying order is canceled or returned and the remaining order no longer meets the free-shipping requirement, the original shipping charge may be deducted from the refund where permitted by applicable law and disclosed in our Refund Policy.

Free shipping promotions cannot be exchanged for cash or applied retroactively.

7. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation indicates that we received your order. It does not necessarily confirm that the order has been accepted, processed, or shipped.

Please review your order confirmation carefully and contact us immediately if any information is incorrect.

If you do not receive an order confirmation, check your spam or junk folder before contacting Customer Support.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting your order, verify:

  • Recipient’s full name.

  • Street number and street name.

  • Apartment, suite, building, or unit number.

  • City.

  • State.

  • ZIP code.

  • Telephone number.

  • Email address.

Ovrs Club is not responsible for delivery problems caused by incorrect, incomplete, inaccessible, or outdated information provided by the customer, except where required by applicable law.

9. Address Changes

Contact us immediately if you need to correct your shipping address.

We cannot guarantee that an address can be changed after an order has been submitted.

Once an order has entered processing, fulfillment, or shipping, we may be unable to update or redirect the package.

Ovrs Club is not responsible for packages delivered to an address that the customer entered incorrectly.

Additional shipping charges may apply if an order must be shipped again because of an incorrect or incomplete address.

For security purposes, we may not approve address changes that create a reasonable risk of fraud or unauthorized activity.

10. Order Changes and Cancellations

Orders may only be changed or canceled before they enter processing, packing, or fulfillment.

To request a change or cancellation, contact us immediately at:

wini-flamengo00@hotmail.com

Submitting a request does not guarantee that we can change or cancel the order.

Once an order has been processed or shipped, it can no longer be canceled through the shipping process. The customer may need to wait for delivery and submit an eligible return request under our Refund Policy.

11. Shipping Confirmation and Tracking

When your order ships, you will generally receive a shipping confirmation email containing tracking information.

Tracking information may require up to [24–72 HOURS] to update after the shipping label is created.

The creation of a shipping label does not always mean that the carrier has physically received the package. Tracking activity will generally begin after the carrier accepts and scans the shipment.

Customers are responsible for monitoring their tracking information and making reasonable arrangements to receive the package.

12. Shipping Carriers

Ovrs Club may use carriers and logistics providers such as:

  • USPS.

  • UPS.

  • FedEx.

  • DHL.

  • Regional delivery providers.

  • Other third-party logistics partners.

The carrier used for an order may depend on the destination, product, delivery method, warehouse, package size, and current carrier availability.

We may select or change the carrier when reasonably necessary, provided the selected service is substantially similar to the shipping option purchased.

13. Multiple Packages and Split Shipments

Orders containing multiple products may be shipped in separate packages.

Products may ship separately when:

  • They are stored at different fulfillment locations.

  • They become available at different times.

  • Package size or weight requires separate shipments.

  • Separate shipping improves fulfillment efficiency.

  • Products require different handling procedures.

Each package may have its own tracking number and delivery date.

You will not ordinarily be charged additional shipping fees solely because we decide to divide an order into multiple packages after checkout.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

14. Delivery Delays

Carrier delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery delays may occur because of circumstances outside our reasonable control, including:

  • Severe weather.

  • Natural disasters.

  • Transportation disruptions.

  • Carrier network congestion.

  • Holiday shipping volume.

  • Labor disputes.

  • Government restrictions.

  • Public health emergencies.

  • Incorrect addresses.

  • Security inspections.

  • Customs procedures.

  • Local delivery disruptions.

  • Events of force majeure.

We will provide reasonable assistance when possible, but we cannot control a package after it has been transferred to the carrier.

A carrier delay does not automatically make an order eligible for a refund while the package remains in transit, except where required by applicable law or provided under our Refund Policy.

15. Preorders and Backordered Products

Products identified as preorders or backorders may have processing and shipping schedules that differ from regularly stocked products.

The estimated shipping timeframe will be displayed on the product page, during checkout, or in the order confirmation when available.

When an order contains both available and preorder products, we may:

  • Hold the order until all products are available.

  • Ship available products separately.

  • Provide different estimated shipping dates for different products.

If a preorder or backordered product is delayed beyond the previously disclosed shipping timeframe, we will provide notice and any options required by applicable law.

16. Undeliverable Packages

A package may be returned to us as undeliverable for reasons including:

  • Incorrect or incomplete address.

  • Missing apartment or unit number.

  • Invalid ZIP code.

  • Inaccessible delivery location.

  • Refused delivery.

  • Failure to collect the package.

  • Carrier inability to verify the recipient.

  • Repeated unsuccessful delivery attempts.

If an order is returned to us, we will contact the customer when reasonably possible.

The customer may be offered the option to:

  • Pay the applicable cost to ship the order again.

  • Receive a refund for eligible merchandise after the package is returned and inspected.

Original shipping charges and carrier return fees may be nonrefundable or deducted from the refund when the delivery failure resulted from information or actions attributable to the customer, except where prohibited by applicable law.

17. Refused Packages

Refusing delivery does not automatically qualify an order for a full refund.

Refused packages will be handled according to our Refund Policy after they are returned to and inspected by us.

Original shipping costs, return shipping costs, carrier charges, and other nonrefundable expenses may be deducted where permitted by applicable law.

Do not refuse a package as a substitute for contacting Customer Support and following the proper return procedure.

18. Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it:

  1. Check your mailbox, porch, garage, side doors, building reception area, parcel locker, and surrounding property.

  2. Ask household members, neighbors, building staff, or property management.

  3. Confirm that the shipping address on your order is correct.

  4. Wait until the end of the delivery day, as some carriers mark packages as delivered shortly before completing delivery.

  5. Contact the shipping carrier using the tracking number.

  6. Contact us at wini-flamengo00@hotmail.com.

Claims should be submitted within [NUMBER OF DAYS] calendar days after the tracking information shows delivery.

We will review the tracking details and may assist with a carrier investigation.

A replacement or refund is not automatically guaranteed when the carrier confirms that the package was delivered to the address provided during checkout.

Each claim will be evaluated based on the available evidence and applicable law.

19. Lost Packages

A package may be considered lost when the carrier confirms the loss or when tracking has shown no meaningful movement beyond the carrier’s applicable investigation period.

Contact us if you believe your package has been lost in transit.

We may require:

  • Your order number.

  • Confirmation of the shipping address.

  • A completed carrier claim.

  • A written statement regarding the missing package.

  • Additional information reasonably required for the investigation.

If the carrier confirms that a package was lost before delivery, we may offer an appropriate resolution, such as:

  • A replacement, subject to product availability.

  • Store credit.

  • A refund to the original payment method.

The available resolution may depend on the circumstances, carrier findings, insurance coverage, product availability, and applicable law.

20. Damaged Packages

Inspect your order as soon as it is delivered.

If the package or product arrives damaged, contact us within [NUMBER OF DAYS] calendar days after delivery.

Your message should include:

  • Your order number.

  • A description of the damage.

  • Clear photographs or videos of the product.

  • Photographs of the external packaging.

  • Photographs of the internal packaging.

  • A photograph of the shipping label.

Keep the damaged product, packaging, and shipping materials until the claim has been reviewed.

Do not discard, repair, wash, wear, or alter the product before receiving instructions.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another resolution under our Refund Policy.

21. Incorrect or Missing Products

Contact us promptly if your order contains:

  • An incorrect product.

  • An incorrect color or size.

  • A missing product.

  • A quantity different from what was ordered.

Provide your order number and clear photographs of the products, packaging, and shipping label.

We will review the fulfillment records and provide an appropriate resolution when the error is confirmed.

22. Theft After Delivery

Ovrs Club is not automatically responsible for packages stolen after confirmed delivery to the correct address.

If you believe a delivered package was stolen:

  • Check with household members and neighbors.

  • Contact the carrier.

  • Contact building management when applicable.

  • Consider filing a police report.

  • Contact us with the order and tracking information.

We will review the circumstances and available carrier records.

Any replacement, refund, or store credit will be determined based on the investigation, applicable law, and any shipping protection purchased with the order.

23. Shipping Protection

When available, optional shipping protection may be offered during checkout through Ovrs Club or a third-party provider.

Shipping protection may cover certain packages that are lost, damaged, or stolen, subject to separate terms, exclusions, filing deadlines, and documentation requirements.

Purchasing shipping protection does not replace this Shipping Policy.

If protection is provided by a third party, the customer may need to submit the claim directly to that provider.

24. P.O. Boxes

Some shipping methods may not be available for P.O. Box addresses.

Customers using a P.O. Box should select a shipping option compatible with that address.

Expedited services offered by private carriers may require a physical street address.

We may contact you for an alternative address when the selected shipping method cannot deliver to a P.O. Box.

25. APO, FPO, and DPO Addresses

We may ship to eligible APO, FPO, and DPO addresses when supported by our carriers.

Military address orders may require additional processing or transit time.

Customers should enter military addresses using the format recommended by USPS and select the United States as the destination country.

Certain products or shipping methods may be restricted.

Delivery estimates to military addresses are not guaranteed.

26. Alaska, Hawaii, and U.S. Territories

Shipping times and rates for Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories may differ from those for the contiguous United States.

Some products, promotions, expedited options, or free-shipping offers may not be available in these locations.

Any applicable limitations will be displayed during checkout when possible.

27. International Shipping

Unless international shipping options are displayed during checkout, this Shipping Policy applies only to eligible U.S. destinations.

When international shipping is available:

  • Delivery estimates may be longer.

  • Customs inspections may delay delivery.

  • Customers may be responsible for import duties, taxes, brokerage fees, and other charges.

  • Orders may be subject to destination-country restrictions.

  • Duties and taxes may be nonrefundable.

International customers are responsible for understanding the import laws and charges applicable in their destination country.

28. Sales Tax

Applicable sales tax may be calculated and collected during checkout based on the order, product, destination, and applicable tax requirements.

Sales tax is separate from shipping charges.

29. Risk of Fraud and Shipping Verification

To protect our customers and business, we may hold an order temporarily while verifying payment or shipping information.

We may request additional information when:

  • Billing and shipping information do not match.

  • The order presents an elevated fraud risk.

  • The order contains unusually large quantities.

  • The address cannot be verified.

  • The payment provider requests additional authentication.

Verification may increase processing time.

We reserve the right to cancel an order when we cannot reasonably verify its legitimacy.

If a paid order is canceled, the eligible amount will be refunded to the original payment method.

30. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in:

  • Shipping services.

  • Carrier availability.

  • Fulfillment procedures.

  • Delivery destinations.

  • Business operations.

  • Legal or regulatory requirements.

The revised policy will be posted on this page with an updated “Last updated” date.

The policy in effect when an order is placed will generally apply to that order, unless a change is required by applicable law.

31. Contact Information

For questions about shipping, tracking, delivery, lost packages, or damaged orders, contact us at:

Store: Ovrs Club
Email: wini-flamengo00@hotmail.com
Website: [STORE WEBSITE]
Business address: [FULL BUSINESS ADDRESS]
Customer service hours: [CUSTOMER SERVICE HOURS]

Please include your order number when contacting us so that we can assist you efficiently.