Refund policy

Please read this policy carefully before completing your purchase. We want you to feel confident when shopping with us, and our Customer Support team is available to assist you throughout the return process.

Before returning any product, you must contact our Customer Support team at XXXX to request return instructions and authorization. Products sent without prior authorization may not be accepted.

Return Policy

30-Day Return Window

We accept eligible return requests submitted within 30 calendar days of the date your order is marked as delivered.

To be eligible for a return, the item must:

• Be unused, unworn, unwashed and undamaged.

• Have no stains, odors, hair, makeup marks or signs of wear.

• Include all original tags, labels, accessories and packaging.

• Be returned with the order number or valid proof of purchase.

• Meet all other conditions described in this policy.

Trying on clothing or footwear indoors for sizing purposes is acceptable, provided the product remains in new and resalable condition.

We reserve the right to reject returns that do not meet these requirements.

How to Request a Return

To request a return, contact us at XXXX and provide:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photos or videos when the item is damaged, defective or incorrect.

After reviewing your request, our Customer Support team will provide return instructions and the appropriate return address.

Do not send a product back before receiving return authorization.

Return Shipping

Unless the product arrived damaged, defective or different from what was ordered, customers are responsible for all return shipping costs.

We recommend using a trackable shipping service and keeping the shipping receipt until your return has been completed.

We are not responsible for returned packages that are lost, stolen, damaged or delivered to an incorrect address while in transit.

Original shipping charges are nonrefundable unless the return is caused by an error on our part or otherwise required by applicable law.

Refunds

Once your returned item is delivered to our return facility, it will be inspected to confirm that it meets the conditions of this policy.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 5 to 10 business days for us to inspect and process an approved return. After the refund is issued, your bank, credit card company or payment provider may require additional time to post the credit to your account.

Shipping fees, expedited delivery charges, return shipping costs, customs fees and other non-product charges are generally nonrefundable, except where required by law or when the return resulted from an error on our part.

You will receive an email notification when your return has been approved or rejected and when the refund has been submitted.

Late or Missing Refunds

If you have not received your refund after receiving our confirmation:

1. Check your bank or credit card account again.

2. Contact your credit card issuer or payment provider.

3. Contact your bank, as processing times may vary.

4. Contact our Customer Support team at XXXX if the refund still does not appear.

Exchanges

We do not currently offer direct product exchanges.

To change the size, color or model of an eligible product, you must return the original item in accordance with this policy and place a new order for the preferred product.

Product availability is not guaranteed while a return is being processed.

If you received the wrong product, size or color due to an error on our part, contact us at XXXX so we can evaluate the issue and provide the appropriate solution.

Incorrect Size or Change of Mind

Customers are responsible for reviewing the product description and size chart before placing an order.

Products purchased in the incorrect size may be returned within the 30-day return window, provided they meet all eligibility requirements.

Return shipping costs for incorrect sizing, color preference, change of mind or personal preference are the customer’s responsibility.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If your product arrives damaged, defective or different from what you ordered, contact us at XXXX as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photos or videos of the product.

• Photos of the packaging and shipping label.

• Any other information requested by our Customer Support team.

Do not discard the product, packaging or shipping label until the claim has been reviewed.

If the claim is approved, we may offer, depending on the circumstances:

• A replacement product.

• A refund to the original payment method.

• Store credit.

• Another appropriate resolution.

When the issue was caused by us, we will provide return instructions and cover reasonable return shipping costs when a return is required.

90-Day Limited Manufacturing Defect Warranty

Products sold through the XXXX website include a 90-day limited warranty against eligible manufacturing defects, beginning on the delivery date.

This limited warranty applies only to defects caused by the manufacturing process. It does not cover damage caused by:

• Normal wear and tear.

• Incorrect sizing.

• Improper use.

• Accidents or impacts.

• Cuts, scratches or stains.

• Exposure to chemicals, excessive heat or moisture.

• Improper washing, drying or cleaning.

• Failure to follow product care instructions.

• Alterations, repairs or modifications.

• Damage caused by another person, animal or external event.

• Natural fading or material deterioration resulting from regular use.

Manufacturing Defect Evaluation

To request a manufacturing defect evaluation, contact us at XXXX and include your order number, proof of purchase, a written description of the issue and clear photos or videos.

We may ask how frequently the product was used, how it was cleaned and under what conditions the issue occurred.

If a physical inspection is required, the product must be returned according to the instructions provided by our Customer Support team.

The evaluation may take up to 15 business days after the product is received.

Approved Defect Claim

If the manufacturing defect claim is approved, we may:

• Replace the product with the same item.

• Offer a comparable replacement if the original item is unavailable.

• Issue store credit.

• Issue a refund to the original payment method.

If the customer selects a replacement product with a higher price, the customer may be required to pay the difference.

Rejected Defect Claim

If no eligible manufacturing defect is found, the claim may be rejected.

Reasons for rejection may include:

• The reported defect could not be confirmed.

• The damage resulted from improper use.

• The product shows accidental damage.

• The product shows normal wear and tear.

• The product was improperly washed, dried or cleaned.

• The product was modified or repaired.

• The claim falls outside the applicable warranty period.

When applicable, the inspected product may be returned to the customer. Shipping costs may be charged to the customer if the claim was rejected for reasons not caused by the company.

Nonreturnable Items

The following products are not eligible for return unless they arrive damaged, defective or incorrect:

• Gift cards.

• Personalized or custom-made products.

• Products marked as “Final Sale.”

• Clearance products marked as nonreturnable.

• Products that have been worn, washed, altered or damaged after delivery.

• Products without their original tags or packaging.

• Products with stains, odors, hair, makeup marks or other signs of use.

• Products returned after the applicable return period.

Any additional product-specific restrictions will be displayed on the applicable product page.

Sale and Promotional Items

Products purchased during a promotion may be returned when they meet the requirements of this policy, unless they were clearly marked as “Final Sale” or nonreturnable at the time of purchase.

Refunds for promotional products will be based on the amount actually paid after discounts, promotional codes or store credits were applied.

If returning part of a promotional order causes the remaining order to no longer qualify for a discount, the refund may be adjusted to reflect the original promotional terms, where permitted by applicable law.

Order Cancellations

Orders may only be canceled before they enter processing or fulfillment.

To request a cancellation, contact us immediately at XXXX. Submitting a cancellation request does not guarantee that the order can be canceled.

Once an order has been processed, packed or shipped, it cannot be canceled. The customer must wait for delivery and request a return under this policy.

Automatic Order Cancellation

We reserve the right to cancel an order under circumstances including:

• Payment authorization failure.

• Suspected fraud or unauthorized activity.

• Incorrect, incomplete or inconsistent customer information.

• Invalid or undeliverable shipping address.

• Product pricing or inventory errors.

• Product unavailability.

• Violation of our Terms of Service.

• Orders intended for unauthorized resale.

• Circumstances preventing us from legally or safely completing the order.

When an order is canceled before shipment, any eligible amount collected will be refunded to the original payment method.

Out-of-Stock Products

Inventory availability may change due to simultaneous orders, inventory discrepancies or fulfillment issues.

If a purchased product becomes unavailable, we may cancel the affected product or order and issue a refund to the original payment method.

The customer will be notified using the contact information provided during checkout.

Undeliverable, Refused or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because the address was incorrect, incomplete, inaccessible, refused or left unclaimed, we may issue a refund for the eligible product value after the package is received and inspected.

Original shipping costs and return-to-sender fees may be deducted from the refund, except where prohibited by applicable law or when the delivery failure was caused by us or the shipping carrier.

Additional shipping charges may apply if the customer requests that the order be shipped again.

Lost or Stolen Packages

If tracking information shows that a package was delivered but you cannot locate it, please:

• Check all entrances and surrounding areas.

• Ask household members or neighbors.

• Contact the shipping carrier.

• Contact us at XXXX.

We will review the available tracking and delivery information. A replacement or refund is not automatically guaranteed when the carrier confirms delivery, but we will evaluate each claim individually.

Return Abuse and Fraud

We reserve the right to reject returns, refunds or future purchases when we identify suspected fraud, excessive return activity, altered products, false claims, chargeback abuse or other misuse of this policy.

State and Federal Consumer Rights

This policy is intended to apply to purchases made within the United States.

Consumer protection requirements may vary by state. Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded, restricted or waived under applicable federal, state or local law.

Where applicable law provides greater protection than this policy, the applicable legal requirement will control.

Policy Updates

We may update this Returns, Refunds and Exchanges Policy from time to time.

The version available on our website at the time of purchase will generally apply to that order, unless a change is required by applicable law.

Contact Us

For questions about returns, refunds, exchanges or defective products, contact our Customer Support team:

Store: XXXX
Website: XXXX
Email: XXXX
Business address: XXXX
Customer service hours: XXXX

Last updated: XXXX