Return & Refund Policy

OVERVIEW

At OVRS CLUB, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

SECTION 1 - RETURNS

Our return policy lasts 30 days from the date your package is delivered. If 30 days have gone by since delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• It must be in its original packaging with all tags attached.
• A valid proof of purchase (order number or email confirmation) is required.

SECTION 2 - RETURN PROCESS

To initiate a return, please contact our customer support team at contact@ovrsclub.com with your order number and reason for return.

Once your return request is approved, we will provide you with detailed instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

SECTION 3 - REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

SECTION 4 - SHIPPING COSTS FOR RETURNS

Customers are responsible for paying their own shipping costs for returning items, unless the return is due to an error on our part (such as a defective or incorrect item received).

Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping may be deducted from your total refund amount.

SECTION 5 - DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right by providing a replacement or full refund at no additional cost to you.

SECTION 6 - CONTACT INFORMATION

For any questions regarding returns, refunds, or exchanges, please contact us at:

OVRS CLUB
Email: contact@ovrsclub.com